Counseling Services FAQs

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      Can a Dean Clinician speak with a students therapist from home?

      As stated in our confidentiality statement a student needs to give written permission for Dean Clinicians to share information, which includes past or current providers. Dean Clinicians encourage students to sign a release of information form because communication and collaboration with past providers can help ensure a student receives the most effective support.
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      Can a student change counselors?

      Rapport between a student and counselor is an integral piece of the therapeutic process. If a student feels a counselor is not a good match, the student is more than welcome to change counselors. We encourage the student to tell the counselor that he or she would like to work with another clinician, or the student can call 508-541-1838 to request a change.
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      Does Counseling Services prescribe medications for mental health issues?

      No. However, Dean does have a partnership with Arbour Counseling Services in Franklin and can provide a referral list for local psychiatrists who provide medication management.
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      How does a student make an appointment with Counseling Service?

      A student can schedule an intake appointment with the Counseling Office by stopping by Chapman House or calling 508-541-1838 during business hours.
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      How often can a student see a counselor and how long are the appointments?

      Counseling sessions usually last approximately 50 minutes and the student and counselor will discuss the frequency of appointment. Most sessions are scheduled on a weekly or bi-weekly basis. However, if the student has an emergency or crisis, arrangements will be made for the student to be seen as soon as possible. There are no limits on the number of times you can see a counselor.
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      Is the information a shared in a counseling session confidential?

      All the information shared in a counseling session is confidential. Under legal and ethical guidelines, counselors are bound to confidentiality. In order for a counselor to share information, the student must sign a release form indicating what information can be shared and with whom. A client has the right to revoke the permission to share information at any time. Exceptions to the above are: if a student presents a clear and imminent danger to herself or himself or others; if there is suspicion of child or elder abuse; and in the event of a lawsuit in which records are subpoenaed.
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      What is counseling?

      Counseling is assistance or guidance in resolving personal, social or psychological difficulties. There are a variety of different methods of counseling; the two most commonly used at Dean are individual and group counseling. Counseling at Dean is provided by licensed clinicians.
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      Why would a student go to counseling?

      Counseling is a healthy outlet for any student who may need an objective listener, new coping strategies or a confidential, safe place to discuss feelings or issues that may be affecting her or his academics or personal life. Students seek counseling for a variety of reasons, which may include depression, anxiety, family or interpersonal issues, adjustment to college life, stress management or academic difficulties.

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