Here you will find the most frequently asked questions regarding Dean College's response to COVID-19.

Frequently Asked Questions 

To view questions and answers regarding Dean's response to COVID-19, open up the drop down menu below. 

Questions regarding Dean College Academics.

What are the revised dates for this academic semester?

Our schedule for the remainder of the semester begins today, Monday, March 23, 2020 with the last day of classes on Thursday, May 7, 2020. There will be no separate final exam period. 

Can I meet with college personnel on campus?

College personnel are available to answer students’ questions virtually using email, telephone, and virtual meeting technologies. However, to maximize social distancing, Dean College is not conducting in-person meetings on campus.

Is Dean College cancelling Commencement?

As we shared earlier today with the Class of 2020, we have made the difficult decision to postpone Commencement Exercises and related activities to a time in which we can safely convene as a community. We reassure everyone that the College is committed to holding Commencement ceremonies on campus. We will work to finalize and communicate these details as soon as possible. 

Will Dean be extending last day to withdraw from a course?

We have extended the last day to withdraw from a course with a grade of “WP/WF” to the last day of classes, Thursday, May 7, 2020.

Can the Spring semester be taken as Pass/Fail?

Some students have expressed interest in a Pass/Fail or Satisfactory/Unsatisfactory grading option this semester.  Dean College is exploring this option and will provide a decision in a future update.

What is the deadline to withdraw spring 2020 courses with a grade of ‘W’?

Dean has extended the deadline for students to withdraw from Spring 2020 courses with a grade of ‘W’ from April 7 to April 27, 2020.

Will Dean College go to a Pass/Fail format for the Spring 2020 semester?

Dean College has made the decision to provide an optional Pass/No Credit grading approach for the Spring, 2020 semester.  As you know, Dean College has extended the deadline for withdrawing from classes with a grade of “W” to Monday, April 27, 2020.  The following policies supersede the 2019/2020 Dean College Academic Catalog. 

Questions regarding Dean College's campus.

Is Dean College closing its campus?

We are moving to an online learning environment for the Spring semester. Though classes will not be meeting in person, the College will remain open with limited, essential personnel. Members of our administrative staff are working remotely.

When will students have access to their residence hall rooms?

With the travel restrictions currently in place from the Governor of Massachusetts, no student will be allowed on campus before May 18, 2020. We will contact you via your student email with additional details once travel is deemed advisable by state and local health officials. 

Will on-campus events still take place?

Dean College has cancelled all on-campus events until further notice and will provide further updates accordingly. 

What should students do about packages shipped to Dean College?

The Dean College mailroom is forwarding students U.S. mail to their home address.  If a package comes to the mailroom via a delivery company such as DHL or FedEx those companies will not forward thus those packages are being returned to sender. 

If you have rented books from the bookstore, how are you supposed to return them?

The book rental return date is Monday, May 11, 2020. Follett has provided an additional 15-day grace period to provide students more time to send back their book.  Shipping is free.  Students must log into their rental account and the shipping label will be provided upon login.  

Questions regarding Dean College Financial Planning.

Will the College reduce spring 2020 charges and aid?

Yes.  We understand that you have questions related to prorated adjustments for spring 2020 room and board charges and related loan and aid programs. We will calculate the impact for each student. Further details will be shared in the coming weeks as we are committed to doing this right and it will entail the review of every student’s record by members of our student financial planning team.

CARES Act: Higher Education Emergency Relief Fund

The Federal Government passed the CARES Act in late March. Dean College signed and returned the certification and agreement form and will use the mandated 50% of the funding or $543,588 to assist our students. Per federal guidelines we will provide emergency financial aid grants to our students who are U.S. Citizens or Permanent Residents and who were enrolled during the spring 2020 term for their expenses related to the disruption of campus operations due to the COVID-19 pandemic.

Each institution is given the authority to determine how best to distribute these funds to its students. Dean College had 983 Title IV eligible students enrolled at the time our classes moved off-campus due to the COVID-19 pandemic. On May 19, Dean College sent checks totaling $530,500 to 852 students based on their enrollment, residency status, and their financial need as determined by the Free Application for Federal Student Aid. Amounts are outlined below.

Students Full Time Commuter Award Amounts
70 $500  EFC=$0-$13,857
31  $250   EFC=$13,858-$43,114


Students Full Time Resident Award Amounts
525 $750   EFC=$0-$18,056
150 $500   EFC=$18,057-$39,222
76 $250   EFC=$39,223-$60,172

In the event additional relief opportunities become available, we will notify students promptly. Dean College is committed to doing all we can to support you during these unprecedented times. Please reach out to Student Financial Planning at or at 508-541-1518 if you have any questions.

*Published: May 20, 2020

Questions regarding Dean College Student Life.

How and when can I retrieve my belongings? 

Belongings Retrieval and Move Out (Option One): 

Students will need to sign up for a specific time to access their rooms for belonging retrieval and move out (links below). 

Massachusetts Residents only- Tuesday, May 26- Saturday, May 30.  

All other states- Tuesday, June 2- Saturday, June 6. 

If you are unable to arrive during the dates provided (due to conflicts or overall distance from the College), please email for further assistance. For those where distance may be a factor please also view Option 2 below for packing/ storage of items. 

For everyone's health and safety as well as adhering to social distancing guidelines, there will be a limited number of students permitted in each of the residence halls at a time. Each time slot will be 90 minutes and you may bring a maximum of two people to assist.  We would ask that no children be present during the move- out process. Per Town of Franklin guidance all persons MUST be wearing masks/ cloth face coverings to participate. Gloves are also highly encouraged. Please bring boxes and bags from home to collect belongings. Roommates will not be permitted to sign up for the same time slot. Access to campus buildings and residence halls will only be granted to students who have confirmed appointments through the sign-up form using the link below. If you show up before your time slot begins you will not be able to gain access to the building.  

Massachusetts Resident Sign Ups Non-Massachusetts Resident Sign Ups
Adams Hall  Adams Hall
Bourret Hall Bourret Hall
Clark House  Clark House 
Dean Hall Dean Hall
Ewen Hall Ewen Hall
Franklin Commons Franklin Commons 
Jones Hall Jones Hall
Horne Hall Horne Hall
Houston House  Houston House
Memorial Hall Memorial Hall
Mitchell House  Mitchell House 
Wallace Hall Wallace Hall
Woodward Hall Woodward Hall

Packing and Storage/Shipping of Belongings (Option Two):

Apple Box Storage has been a partner of the Office of Residence Life for many years. Apple Box Storage provides the ability to pack and store belongings throughout the summer and/ or pack and ship belongings through UPS. If interested, please visit to sign up directly with Apple Box. If you have additional questions regarding this service email  

If you are going to use Apple Box Storage, we ask that you complete the links above to inform us of your intention of using this service. In addition, please mail back your room key and mailbox key to: 

Office of Residence Life 

99 Main Street 

Franklin, MA 02038 

It is expected that belongings will be collected, or arrangements will be made to package items by Friday, June 19.  Please contact Residence Life with any additional questions at Thank you, stay safe and be well. 

Dave Drucker, AVP Student Life and Dean of Students 

Shannon Overcash, Assistant Dean of Students 

Matt Lechter, Director of Residence Life 


If I have the school offered health insurance through Academic Health Plans (Blue Cross/ Blue Shield), will I still be covered at home?

Yes, you will be covered in your home state or country. The insurance is active from August 1, 2019 through July 31, 2020. If you reside outside of Massachusetts, you can find a health care provider by accessing or calling 1-800-810-BLUE. If you are outside of the United states, please visit or call 1-800-810-BLUE (2583) for a list of BlueCard (national network) or BlueCard Worldwide participating providers. For additional information on insurance benefits please visit

Can I access medical care from home?

Yes, there are two ways to access medical care from your residence. There is a 24/7 Nurse Care Line – 1-888-247-2583 and Well Connection 24/7  which is a telehealth service offering live video visits using your smartphone, tablet or computer for Medical and Behavioral Health appointments. 


Contact information for further questions.

Who should be contacted with further questions?