Providing technical assistance to students, faculty and staff

The Technology Service Center (TSC) is open for student assistance throughout the year. No appointments necessary. TSC is available to answer your technology questions and help you with:

  • Accessing the College WiFi
  • College email
  • Internal website: Today@Dean
  • Computer virus protection
  • Use of College lab computers and printers
  • Residence hall cable television service

Laptops

All Dean College Students are required to arrive at the College with their own laptop computer. The make and model of the computer you choose is a matter of personal choice, provided that it meets the minimum hardware and software specification. Only laptops with the following minimum specification are supported on the Dean College network and by the Technology Service Center (TSC).

Minimum requirements for Windows laptop computer

  • Windows 7
  • 802.11n compliant WiFi adapter (802.11ac fully supported)
  • NOTE: the TSC does not support computers running Windows XP

Minimum requirements for Macintosh computers

  • Mac OSX Mountain Lion
  • 802.11n compliant WiFi adapter (802.11ac fully supported)
  • NOTE: The TSC does not support computers running OSX Lion 10.7s.

Additional Recommended Accessories

  • USB Flash drive 2GB or greater
  • Multi-year service plan with laptop manufacturer
  • Surge protector
  • Kensington Laptop Lock
  • Personal Printers: The college provides a service which allows you to print to several campus printers from your personal device.  These printers are black/white/greyscale and only 2 are available 24/7. If you choose to bring a printer, wireless printers are not permitted as they can interfere with College WiFi services. Your printer must be connected to your laptop through a USB (or other) cable.

Software

Dean provides students with a downloadable copy of Microsoft Office for Windows or Mac. The Microsoft Office 365 Suite of software is licensed, by Microsoft, for installation on 5 of your devices while enrolled in full-time education at Dean College

Campus Provided Cable TV

To access cable television in your residence hall room, your TV must have a Built-In-QAM tuner.

Check the Technical Specifications of your TV prior to your arrival on campus or contact TSC with model number ready.

A student working on a laptop.

Technology Service Center

Address Green Family Library Learning Commons, 99 Main Street, Franklin, MA